Privacy Policy
Aegicare value your privacy, we fully agree that the genomic data is your private property and personal genome data should be protected. We may collect and use your information when you use our services and websites. We hope this privacy will show you how we collect, use, store and share this information and how we provide you access, update, control and protection of this information when you use our services. By using or continuing to use our services, you agree that we may collect, use, store and share your information in accordance with this Privacy Policy.
What information do we collect?
When Aegicare offers service, the following personal information about you may be collected, stored and used:
  • Information provided when registering an account, such as your name, mailing address, email, phone number, and more.
  • Information provided when contacting us, such as name, contact information or other submitted information.
  • Information from third parties, such as information submitted to us by physicians or background checks.
  • Purchase order information for our services, such as name, address, phone number, etc.
  • Personal and family health information. To ensure quality of service, we may need your personal or family health information, including demographic age, gender, family history of genetic disease. In order to ensure the accuracy of the results, please provide this information as accurately as possible.

How we use your information
Aegicare uses your personal information for basic business purposes, including improving website's services and providing you with the necessary information. We use your information in the following cases:
  • Fulfilling orders; making changes at your request; and providing technical support.
  • Contacting you with your explicit consent; sending you information about products and services that may interest you. If you do not want to receive such information, you may unsubscribe at any time.
  • Conducting internal audits, data analysis and research to improve our products and services.
  • Synchronizing, sharing, and storing the data you upload or download and the data you need to perform uploads and downloads.

Using online service
When you access our online services, we collect, store and use the following additional information:
  • Cookie To ensure that the site is functioning properly, we sometimes store modest data files called Cookies on a computer or mobile device. Cookies usually contain an identifier, a site name, and some numbers and characters. With Cookies, websites can store data such as user preferences. A Cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that Cookie. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. Websites can store data like users’ preferences with Cookies, and most of the big websites and internet servers use Cookie to improve the user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session Cookie’) or for repeat visits (using a ‘persistent Cookie’). With Cookies, websites can save settings such as the language of a computer or mobile device, font size, and other browsing preferences. This means that users do not have to reconfigure user preferences every time they visit. If a website does not use Cookies, the website treats them as new visitors each time they open a web page. For example, if you go to another page after logging into one site, the site will not recognize you and you will be logged out. Aegicare does not use Cookies for any purpose other than that described in this policy. You can manage or delete Cookies according to your preferences. You can delete all Cookies stored on your computer and most web browsers can block Cookies.
  • Do Not Track Many web browsers feature Do Not Track, a feature that publishes Do Not Track requests to websites. At present, the major Internet standards organizations have not set up policies to regulate how websites should respond to such requests. However, if you have your browser enabled for Do Not Track, Aegicare respect your choice.
  • Other automatically collected information When you visit our web services, we may use a variety of technologies such as web beacons to collect your information in order to provide you with a more personalized user experience and services, as well as the following purposes: (1) Remembering your identity. For example, web beacons help us identify you as a registered user or save information about your preferences or other information that you provide to us; (2) analyzing your use of our services. For example, we can use web beacons to understand what activities you use with our services, or which pages or services are your favorite; (3) advertising optimization. Web beacons help us provide you with ads that are relevant to you based on your information rather than make a general ad serving.

How to access and control your information
We will use the appropriate technical means to ensure that you can access, update and correct your registration information or other personal information provided when using our services. While visiting, updating, correcting and deleting your personal information, we may ask you to authenticate to protect your account's security. When you delete your account, Aegicare may retain your account for a while to resolve potential legal and economic disputes.

How we share your information
Aegicare does not sell any user data for commercial purposes to third-party companies or organizations. We will share data with third parties only with your permission or when:
  • sharing personal information with third parties involved in the service, such as physicians, health consultants, etc. according to the informed consent form.
  • the information is used to complete the transaction process.
  • the information is used to comply with laws, regulations, government requirements or court summons, or to protect Aegicare’s own rights or the safety of other users (fraud protection).
  • the information is used to provide to our agents, sponsors or service providers (such as data analysis, market support, processing orders, etc.).

Information security
We use a variety of security technologies and procedures to prevent loss, misuse, unauthorized access or disclosure. For example, all personal data (genomic data, personal information) is encrypted with AES-256 and transmitted via SSL encryption technology. However, please understand that due to technical limitations and various malicious means that may exist in the Internet, it’s impossible to guarantee the security a hundred percent, even we do everything we can to strengthen security measures. You need to understand that the systems and communication networks you use to access our services may be wrong due to factors beyond our control. Please keep your website username and password properly.

Minors use our service
Aegicare website services for adults, we encourage parents or guardians to guide minors under the age of 18 to use our services. We recommend that minors seek the consent and guidance of their parents or guardians before submitting personal information.

Policy update
Aegicare reserves the right to update or modify this policy from time to time. If the amendment results in a material loss of your rights under this Privacy Policy, we will notify you prominently on the homepage or email or otherwise notify you before the amendment takes effect. In such cases, if you continue to use our services, you consent to the revised Privacy Policy.

Contact Us
If you have any questions about this privacy policy, please contact us by phone 400-089-0802 or email

Important hint tips: Due to local law and language differences, the local language version of the Privacy Policy may differ from this version. In case of any discrepancies, the local language version prevails.
Last updated: March 3, 2017